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Staff Access
General Reference
Information & Referral (I&R)
Massachusetts Hotlines/Directories
(See other states below)
- All Populations:
- Mass 2-1-1 Online search and non-emergency Information and Referral line
- Can't dial 211? Call 877-211-6277
- Public benefits information/reference - MassLegalServices.org (for advocates) or MassLegalHelp.org (for consumers)
- Additional All Population Options:
- Health Leads Reach - Boston Metro Area only
- HelpSteps - free web and app-based system that connects individuals to health and human services in MA
- Disability:
- Elders:
- MassOptions: MassOptions: www.MassOptions.org and Hotline: 844-422-6277, 8am to 8pm, 7 days a week. (See also: newsletter article, 11/15)
- www.800ageinfo.com is now part of MassOptions- see above
- Boston Elder Info (hotline of the 3 Boston ASAPs): 617-292-6211
- For Boston Residents 55+: The Age Strong Commission can assist with information and referrals related to health, food, and housing. Call 617-635-4366 Monday-Friday 9:00Am-5:00PM.
- Also for Elders: Senior Direct Hotline- Combined Jewish Philanthropies
- Health Related
- Boston Mayor's Health Line 800-847-0710 or (617) 534-5050. Open Monday through Friday from 9 to 5. Health-related questions.
- Health Insurance Counseling: SHINE (Serving the Health Information Needs of the Elderly) - State-Wide Number: 1-800-243-4636. Provides health insurance counseling services to elderly and disabled adults. SHINE counselors are trained to handle complex questions about Medicare, Medicare supplements, Medicare Health Maintenance Organizations, public benefits with health care components, Medicaid, free hospital care, prescription drug assistance programs, drug discount cards, and long-term health insurance.
- Therapy Referral: Therapy Matcher (NASW ) Formerly known as the Social Work Therapy Referral Service
Other States
rev 12/20 |
