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Mental Health
General Topics/Resources for Patients
Behavioral Health Provider Referrals
NOTE: this page is information for professionals seeking to help refer patients. For patient-facing information and handouts see: General Topics/Resources for Patients
MA 24/7 Behavioral Health Help Line and 25 Behavioral Health Centers With 24-Hour Crisis Intervention - phone and text at 833-773-2445, or at masshelpline.com. (Launched January 2023)
The Behavioral health Help Line offers a single point of contact for residents to receive real-time support, initial clinical assessment, and connection to the right mental health and SUD evaluation and treatment, regardless of insurance status or ability to pay, in 200 languages, including providing warm handoffs to the designated Community Behavioral Health Centers (below).
DMH has circulated two FAQs on the help line, one geared toward providers and advocates and another geared toward the public. Please feel free to circulate these FAQ documents. The state has also posted FAQs on their website.
Community Behavioral Health Centers provide the following services, in person and via telehealth:
- Same-day evaluation and access to treatment, with timely follow-up appointments
- Evening and weekend hours
- Behavioral health urgent care
- Evidence-based treatment for mental health conditions and substance use disorders, including clinical services and peer support services
- 24/7 community-based locations for crisis intervention, and mobile crisis teams
- Crisis stabilization beds
- Centers should have access to recovery coaches and community health workers who will also provide support related to housing, food and transportation. (MGH Community News, 2/23)
Handouts & Posters
In the News: First Six Months of the State's Mental Health Overhaul Reveal Promise and Challenges, MGH Community News, July 2023
Sections:
1. Refer to MGH Social Service Outpatient Mental Health - Guidelines (handout for staff)
2. Finding a therapist based on insurance coverage - Many insurers require members to get prior approval and/or use specific contracted providers for behavioral health services.
Behavioral Health Management Companies
Blue Cross Products
Commercial Insurers (other)
MassHealth- Children and Youth (age 20 and younger) see CBHI
MassHealth Primary Care Clinician plans
MassHealth MCOs (Managed Care Organizations)
ACOs (Accountable Care Organizations)
MassHealth - Other
Medicare
Military - Active Duty
Union
Uninsured
2. Therapist finder tools and finding a therapist by specialty
1. Refer to MGH Social Service Outpatient Mental Health - Guidelines (handout for staff)
2. Finding a therapist based on insurance coverage- Many insurers require members to get prior approval and/or use specific contracted providers for beahvioral health services.
Behavioral Health Management Companies
Blue Cross Products
Commercial Insurers (other)
MassHealth- Children and Youth (age 20 and younger) see CBHI (Children's Behavioral Health Initiative)
MassHealth (PCC- Primary Care Clinician plans)
MassHealth MCO Managed Care Health Plans- Contact the MCO or see site below
ACOs (Accountable Care Organizations)
- Mass Behavioral Health Partnership (MBHP) is the behavioral health contractor for the Primary Care ACOs (Partners HealthCare Choice, Steward Health Care and Community Care Cooperative)
- Beacon Health Options is the behavioral health contractor for Accountable Care Partnership Plans affiliated with BMC HealthNet and Fallon (as well as the BMC Health Net MCO). (Provider look-up- member login required)
- Tufts Health Plan provides its own behavioral health network for its Accountable Care Partnership Plans (and its MCO).
(Provider look-up- member login required)
Other MassHealth members:
If you are not enrolled in the MassHealth PCC Plan, an MCO or an ACO managed care health plan, you can get mental health and substance abuse treatment services from any provider who accepts MassHealth and meets MassHealth provider requirements.
You can ask your primary care physician for a referral, or call MassHealth Customer Service at 1-800-841-2900 (TTY: 1-800-497-4648).
Medicare
Statewide Toll Free Number for Psychiatric Emergencies
Military - Active Duty
Tricare North
Union
Teamsters Care - Teamsters Union 25 Health Services & Insurance Plan
Uninsured
Statewide Toll Free Number for Psychiatric Emergencies
2. Therapist finder tools- General
Note: keep in mind that the Social Service Department doesn't recommend or endorse any community mental health providers as we are unable to adequately assess their credentials, experience, etc. These online tools are available to patients and families to conduct their own searches. See also: Community Mental Health Centers list.
- NASW
- SAMHSA's Mental Health Services Locator - U.S. Dept. of Health & Human Services,Substance Abuse & Mental Health Services Administration
- Psychology Today therapist search
- HelpPRO Therapy Finder
- Mental Health America - includes list of professional organizations that offer therapy referral by profession, specialty, type of therapy and population.
- William James INTERFACE Referral Service - see site for participating communities
- Zencare therapist search
Find a therapist by Specialty or Type of Therapy
- Mental Health America - includes list of professional organizations that offer therapy referral by profession, specialty, type of therapy and population.
- CBT- Association for Behavioral and Cognitive Therapies (ABCT) - ABCT is an interest group of mental health professionals and is not a certifying organization. The Association, therefore, does not make specific referrals, but does make its list of members and specialties available.
- Anxiety and Depression Assoc. of America - The therapists listed are members of the Anxiety and Depression Association of America who specialize in anxiety and depression; they have not been screened by ADAA.
- HelpPRO Therapy Finder
- Culture Specific
- DMH Multicultural Populations Directory (2019) - lists clinical programs that work with specific populations.
QUICK SEARCH FEATURE
If you are using an electronic copy of this directory, you can search for specific services, languages, locations, and populations by pressing the “Ctrl†key and the “F†key at the same time then typing in a search term or keyword. This will allow you to search for specific words that appear in the directory. For example, you may search for words like “Spanish,†“LGBTQ,†“Peer Support,†“Substance Abuse,†or any other word to help narrow your search.
- Haitian Mental Health Network* - MGH Community News, March 2010
- Immigrant & Refugee Health Program at Boston Medical Center
- *Cambridge Health Alliance - Victims of Violence program. Also several cultural/linguistic specialty mental health clinics: Latino, Portuguese, Asian & Haitian. See their clinical psychology training page for more info. Note: may not be able to accept outside referrals, but may offer referrals or consultation.
Groups
Other
- The Recovery Education Program - an adult education program that offers a range of wellness courses that support treatment, rehabilitation, and recovery efforts. The program is designed to strengthen and broaden knowledge of the physical, intellectual, emotional, and spiritual practices that will enhance readiness for personal change and role recovery. Boston University Center for Psychiatric Rehabilitation.
- Behavioral Health Resource Guides (from CityPsych)
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- Adapted in part from list compiled by Chrispher Carter, LICSW.
Rev 2/19 |
